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FAQ

How do I care for my candle?

The key to enjoying your Melte candle to the fullest is caring for your candle correctly. 

Here are few things you should know.

1. Allow your candle to burn for at least 2 hours or until a full melt pool is reached

2. Trim your wick to 1/4-1/8 inch before every burn  

3. Keep your candle in sight during all burns

4. Lid your candle after each burn

5. Discontinue use once your candle reaches  about a 1/2 inch of wax at the bottom

What are your return policies?

We do accept returns or exchanges on damaged or unused items. Please send back your items, and we will issue a refund or exchange.

What are your shipping and processing times?

All orders are processed and shipped from our Columbus, GA studio within 2-4 business days. We only ship Monday-Wednesday to ensure a short time in transit. You will receive a shipping notification once your order leaves our studio. Orders will arrive between 3-5 business days.

Do you offer wholesale or private label candles?

Thank you for your interest in our products! If you are interested in carrying our products in your stores or online please reach out to meltecandleco@gmail.com

Want to collaborate on a custom scent and branding for your store? Please email us at meltecandleco@gmail.com.

Do you offer any discounts?

Yes! We have promotions through out the year. Be sure to sign up for our newsletters and follow us on Instagram and Facebook for updates on our promo codes!